https://kb.symtechlabs.com/ 2026-05-12T20:55:33+00:00 https://kb.symtechlabs.com/ https://kb.symtechlabs.com/lib/tpl/arctic/images/favicon.ico text/html 2011-09-28T17:52:24+00:00 https://kb.symtechlabs.com/faq:address?rev=1317232344&do=diff Our corporate mailing address is: SymTech Laboratories 505 Asbury Way Boynton Beach, FL 33426 Return to FAQ's text/html 2011-01-21T03:57:25+00:00 https://kb.symtechlabs.com/faq:bulk?rev=1295582245&do=diff Please contact our sales staff to check availability and arrange a bulk transaction. Certain items are offered at reduced prices when purchased in quantity. Return to FAQ's text/html 2012-05-30T17:24:15+00:00 https://kb.symtechlabs.com/faq:cel?rev=1338398655&do=diff The occurrence of a CEL depends on the product and car. SymTech Labs cannot guarantee that a CEL will not appear, but if used properly, our products will not negatively impact your vehicle. In many cases CEL's merely warn you of malfunctioning (or modified) systems. Return to FAQ's text/html 2009-10-05T14:35:00+00:00 https://kb.symtechlabs.com/faq:checks?rev=1254753300&do=diff Yes, SymTech Labs accepts both business checks and credit cards. Both payment options are subject to approval before orders are shipped. Return to FAQ's text/html 2009-10-05T14:35:13+00:00 https://kb.symtechlabs.com/faq:couriers?rev=1254753313&do=diff SymTech Labs uses the United States Postal Service (USPS) for most orders. We can ship orders via FedEx, DHL, or UPS at the customer's request. Return to FAQ's text/html 2013-02-07T15:30:27+00:00 https://kb.symtechlabs.com/faq:customs?rev=1360251027&do=diff SymTech Labs must properly and accurately complete all customs forms. We cannot alter the value of your order or mark international parcels as “gifts.” We regret that there is no ethical way to reduce or avoid customs duties, import taxes, and other fees, but we are committed to serving our customers and government with honesty and integrity. Return to FAQ's text/html 2013-02-07T15:39:00+00:00 https://kb.symtechlabs.com/faq:digitization?rev=1360251540&do=diff We would be more than happy to help develop your product idea. Please contact our sales staff at <sales@symtechlabs.com> for more information regarding our technical services. Return to FAQ's text/html 2009-10-05T14:36:21+00:00 https://kb.symtechlabs.com/faq:eoe?rev=1254753381&do=diff Yes, SymTech Labs is an EOE; we welcome job applications from all qualified applicants. Return to FAQ's text/html 2009-10-05T14:37:00+00:00 https://kb.symtechlabs.com/faq:find?rev=1254753420&do=diff Please contact our sales staff directly at <sales@symtechlabs.com>. Return to FAQ's text/html 2012-05-30T17:22:34+00:00 https://kb.symtechlabs.com/faq:illegal?rev=1338398554&do=diff Possibly. It is your responsibility to determine whether any of SymTech Labs' products violate local, state or federal laws in your area. In areas where the addition of a SymTech product compromises the street legality of an automobile, the product in question is to be used for OFF-ROAD use only. Return to FAQ's text/html 2013-02-07T15:25:09+00:00 https://kb.symtechlabs.com/faq:instructions?rev=1360250709&do=diff You can download installation manuals, pin assignment guides and other product documentation from our support page. Return to FAQ's text/html 2013-02-07T15:29:36+00:00 https://kb.symtechlabs.com/faq:international?rev=1360250976&do=diff Yes, SymTech Labs will ship internationally and to APO/FPO boxes at the customer's expense. SymTech Labs can also ship to P.O. boxes at no additional cost. Return to FAQ's text/html 2013-02-07T15:40:35+00:00 https://kb.symtechlabs.com/faq:labor?rev=1360251635&do=diff Absolutely not! SymTech Labs products are made with pride in the United States. Return to FAQ's text/html 2013-02-07T15:31:24+00:00 https://kb.symtechlabs.com/faq:lead?rev=1360251084&do=diff Most orders are shipped within one to two business days. To check the status of your order, log into your SymTech Labs online store account. Certain custom built products, such as our MegaSquirt ECU's, require a longer lead time. The maximum lead times for these products will always be clearly displayed on their product pages. Return to FAQ's text/html 2009-10-05T14:34:51+00:00 https://kb.symtechlabs.com/faq:minimum?rev=1254753291&do=diff No, we do not require a minimum order amount unless expressly stated. Return to FAQ's text/html 2013-02-07T15:37:31+00:00 https://kb.symtechlabs.com/faq:new_product?rev=1360251451&do=diff SymTech Labs regularly releases product updates and release notes on our news page. Return to FAQ's text/html 2013-02-07T15:25:34+00:00 https://kb.symtechlabs.com/faq:order?rev=1360250734&do=diff The quickest and easiest way to place an order with SymTech Labs is through our online store. SymTech Labs also accepts orders via mail and telephone. Please visit our contact page for information on ordering through mail or telephone. Return to FAQ's text/html 2009-10-05T14:36:11+00:00 https://kb.symtechlabs.com/faq:owned?rev=1254753371&do=diff Yes, SymTech Labs is both an independently owned and operated company. Return to FAQ's text/html 2013-02-07T15:37:49+00:00 https://kb.symtechlabs.com/faq:product_idea?rev=1360251469&do=diff We love to hear new ideas for products. Please submit your ideas to our research and development staff. Return to FAQ's text/html 2013-02-07T15:36:37+00:00 https://kb.symtechlabs.com/faq:returns?rev=1360251397&do=diff Most SymTech Labs products may be returned for a full refund up to thirty (30) days after the initial purchase. Please see our shipping & returns page for more information. Return to FAQ's text/html 2013-02-07T15:37:10+00:00 https://kb.symtechlabs.com/faq:service?rev=1360251430&do=diff Please contact us for the mailing address of the receiving center nearest to you. Please note that unauthorized shipments to any of our facilities will be refused. Return to FAQ's text/html 2013-02-07T15:28:59+00:00 https://kb.symtechlabs.com/faq:shipping_cost?rev=1360250939&do=diff To determine the shipping cost to your location, place the items you wish to purchase in your shopping cart, then visit your cart and enter your country, state/province, and postal code. Return to FAQ's text/html 2013-02-07T15:35:53+00:00 https://kb.symtechlabs.com/faq:shp_dom?rev=1360251353&do=diff If your order has already been shipped through either USPS Priority Mail or Express Mail, a tracking number will automatically be emailed to you via the courier. Please feel free to contact us if you have not received your tracking number within two days after your order shipped. text/html 2013-02-07T15:35:02+00:00 https://kb.symtechlabs.com/faq:shp_intl?rev=1360251302&do=diff If your order has already been shipped, a tracking number will automatically be emailed to you via the courier. Please feel free to contact us if you have not received your tracking number within two days after your order shipped. Most orders shipped via USPS Global Priority Mail are delivered within six to ten business days. Please keep in mind that your country's customs department can retain your package for four to six weeks. If you have not received your order forty five days after it… text/html 2013-02-07T15:41:09+00:00 https://kb.symtechlabs.com/faq:start?rev=1360251669&do=diff General * Do SymTech Labs products carry a warranty? * Will my car become illegal for street use after installing my SymTech Labs product? * Will my car's check engine light (CEL) appear after installing my SymTech Labs product? * Is customer support available for SymTech Labs products? * I've lost the instructions to my SymTech Labs product. text/html 2013-02-07T15:42:33+00:00 https://kb.symtechlabs.com/faq:status?rev=1360251753&do=diff To check the status of your order, log into your SymTech Labs online store account. Due to the high volume of emails and phone calls we receive, we are unable to answer requests for order statuses. Return to FAQ's text/html 2013-02-07T15:24:56+00:00 https://kb.symtechlabs.com/faq:support?rev=1360250696&do=diff Of course! Please see our support page for support regarding your SymTech Labs product. Return to FAQ's text/html 2013-02-07T15:24:04+00:00 https://kb.symtechlabs.com/faq:warranty?rev=1360250644&do=diff Most SymTech Labs products are warrantied against manufacturer's defects for a one year period following purchase. Please see our warranty information page for more information. Return to FAQ's text/html 2011-01-21T03:57:44+00:00 https://kb.symtechlabs.com/faq:wholesale?rev=1295582264&do=diff Yes, we do! Please contact our sales staff to create a wholesale account with us and learn about the perks of becoming a SymTech Labs vendor. Many items are offered at reduced prices to our vendors. Return to FAQ's