Differences
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faq:shp_intl [2012/11/30 07:12] 127.0.0.1 external edit |
faq:shp_intl [2013/02/07 15:35] (current) symtechlabs |
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| ====== My international order shipped more than a week ago, where is it? Is there a tracking number? ====== | ====== My international order shipped more than a week ago, where is it? Is there a tracking number? ====== | ||
| - | If your order has already been [[lead|shipped]], a tracking number will automatically be emailed to you via the courier. Please feel free to [[http://www.symtechlabs.com/contact.php|contact us]] if you have not received your tracking number more than two days after your order has shipped. | + | If your order has already been [[lead|shipped]], a tracking number will automatically be emailed to you via the courier. Please feel free to [[http://www.symtechlabs.com/contact|contact us]] if you have not received your tracking number within two days after your order shipped. |
| - | Most orders shipped via USPS Global Priority Mail are received within six to ten business days. Please keep in mind that your country's customs department can retain your package for four to six weeks. If you have not received your order forty five days after it has shipped, please [[http://www.symtechlabs.com/contact.php|contact us]] to initiate an insurance claim, if eligible. | + | Most orders shipped via USPS Global Priority Mail are delivered within six to ten business days. Please keep in mind that your country's customs department can retain your package for four to six weeks. If you have not received your order forty five days after it shipped, please [[http://www.symtechlabs.com/contact|contact us]] to initiate an insurance claim, if eligible. |
| You can access USPS's package tracking tool for orders shipped through USPS Global Priority Mail: | You can access USPS's package tracking tool for orders shipped through USPS Global Priority Mail: | ||
| - | [[http://www.usps.com/shipping/trackandconfirm.htm]] | + | [[https://tools.usps.com/go/TrackConfirmAction]] |
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| [[faq:start|Return to FAQ's]] | [[faq:start|Return to FAQ's]] | ||
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